It’s the place where hundreds of kids lined up and lingered for hours and hours waiting for simple assistance. But recently the domain of the Javelina Enrollment Services Center is exploring the idea of renovations.
The upgrades will supposedly, “shorten lines,” so that students won’t wait the whole day for a financial aid representative or customer service associate to finally help them. It will also create a more exclusive area so that the representatives and students can talk about private concerns, or problems.
The possibility of renovations occurred when the Customer Service Manager, Saundra Solis, recognized the areas that needed improving. Lisa Seals, The Financial Aid Interim Director stated, “This will change the dynamic of the front area.”
The renovations will transform the openness of the Javelina Enrollment Services Center into a more intimate area so crucial student information is not discussed in front of others. Seals said, “I believe the idea is to get rid of the counter space which will allow for more sit downs, and one-on-one interaction.”
The customer service representatives will then be able to assist all students in every aspect of student services in a more effective manner. This will help with the long processes when dealing with financial aid.
In previous years the financial aid department enraged hundreds of students. The financial aid department caused many students to hoard their money, survive on cheap food, drop their courses, or angrily complain until the department finally gave them the awards and scholarship money they rightfully earned.
The department was notorious for its rigorous and time consuming processes, but things have been modified.
In the Spring of 2017 the lines for financial aid assistance had noticeably shrunk. Financial aid representatives claimed, “Our procedures dramatically changed.”
Lisa Seals also stated, “I don’t foresee there being long lines for financial aid in the future.” But it seems the prospect of renovations will remain on the drawing board for a while.
Dr. Terisa Riley stated that, “We have not secured any funding for the renovation,” so it seems this dream is still in the early processing stage. The budget for the upgrades has not been set due to the plans being mere ideas and desires at this time.
The notion of renovations remains up in the air, but the department has not given up on the idea of remodeling.
The Financial Aid Department has resolved some of their issues in the past and promised to minimize any future obstacles along the way.